Customer service

EDC leads $85-million financing of fast-growing credit card technology startup Brim

Thames Water shareholders refuse to invest more money, throwing the utility’s future in doubt

How advisors can engage clients at a time when options abound to forgo advice

Rob Carrick: We have to stop blaming clients for the service failures of online brokers

Revenge of the human investment advisers

My doctor’s website and phone system make it hard to book an appointment. How do I deal with my frustration?

Canada sees drop in telecom complaints, but consumers report more home internet issues

Walmart going on hiring spree, adding 10,000 people across the country

With a broad work history, how might this customer service rep land her next role?

One size doesn’t fit all: How clothing companies are making sure customers find their ‘true fit’

Service Canada review finds human touch is key to boosting use of online tools