Chris Barry is the president of Microsoft Canada
Artificial intelligence is transforming both how we work and how we learn. As it reveals new possibilities for productivity and creativity, it also encourages us all to embrace continuous learning and skill development to thrive in an ever-changing job landscape.
In Canada, AI adoption is steadily increasing – according to Microsoft’s 2024 Work Trend Index, 62 per cent of Canadian knowledge workers (and 75 per cent globally) use generative AI at work. While this reveals an incredible growth in AI usage at work, it also highlights the increasing need for people and organizations to invest in AI upskilling.
AI as a tool for lifelong learning
AI’s role in learning is reshaping how employees acquire new skills. AI-driven platforms provide on-demand, personalized learning opportunities, allowing workers to develop new skills at their own pace. This shift toward microlearning is crucial in today’s fast-changing job market, where adaptability is key.
As AI transforms the way we live and work, it’s critical that we not only deliver innovative AI solutions, but also support people and organizations to learn the skills needed to thrive.
Microsoft’s AI Skills Navigator is an AI-powered tool designed to help individuals find the most relevant learning paths, courses and certifications based on their role and expertise, to gain the skills needed in the era of AI. Our AI learning hub on Microsoft Learn also offers flexible, tailored modules to quickly build critical AI skills. This type of learning is essential to keep employees equipped with the latest knowledge and ready to meet new challenges in an evolving workplace.
Democratizing access to skills and knowledge
AI is also playing a crucial role in democratizing access to skills. Traditional learning models often create barriers for employees to pursue formal education. AI-powered tools break down these barriers by driving efficiencies to take care of administrative tasks and provide personalized learning pathways that are adaptable to individual needs, making skill development more accessible to everyone.
However, despite these advancements, 67 per cent of Canadian businesses say, according to a Deloitte report on Canada’s AI ecosystem, that their organizations have fewer than two years of experience using AI solutions, creating a slow uptick to fully utilizing AI technology. This skills gap highlights the need for effective upskilling strategies. AI’s ability to deliver real-time, flexible learning experiences is helping more employees acquire the skills necessary to thrive in the AI era.
Using AI to identify and close skill gaps
One of the most valuable applications of AI in learning is its ability to identify and address skill gaps. AI can analyze work force data to pinpoint where employees need further development, allowing companies to focus their training efforts on the areas that need it most. For example, when employees map their career path and set goals, AI can identify whether there’s a need for upskilling in AI-based software or automation processes. This targeted approach ensures businesses are developing the right skills to remain competitive.
In fact, only 35 per cent of Canadian businesses say they currently use AI in their operations versus 72 per cent in the U.S., according to a KMPG report. This presents a clear opportunity for organizations to leverage AI in identifying specific gaps and addressing them through tailored learning initiatives. By doing so, businesses can better prepare their work force for the future of work.
Embracing AI-driven learning: The path forward
The future of work requires a work force that embraces continuous learning. AI is an essential tool for fostering this mindset by democratizing access to knowledge, identifying skill gaps and supporting lifelong learning. Organizations that invest in AI-driven learning today will be better positioned to navigate the challenges of tomorrow’s workplace.
The growing demand for AI skills makes it crucial for businesses to invest in ongoing upskilling and reskilling. Companies that embrace this shift will build a more adaptable, resilient work force, ready to thrive in the evolving job market.
At Microsoft, we believe AI’s true potential lies in its ability to enhance human ingenuity. By investing in AI-driven learning and work force development, organizations can future-proof both their employees and their operations. Those that prioritize lifelong learning and skill development today will lead the way into tomorrow’s world of work.
This column is part of Globe Careers’ Leadership Lab series, where executives and experts share their views and advice about the world of work. Find all Leadership Lab stories at tgam.ca/leadershiplab and guidelines for how to contribute to the column here.