American Airlines Group said on Monday about 600 jobs at its customer support team would be impacted, as the carrier works to rejig the team.
“The immediate impact will be on roughly 600 jobs, but the company is looking to accommodate employees in other roles, which will mitigate the impact,” Carolyne Truelove, vice president of reservations and service recovery, told Reuters.
The airline also said it would transition some of its lighter-touch contact centre inquiries to international teams made up of American Airlines and partner support.
Last week, American Airlines forecast its 2024 profit largely above Wall Street expectations as the carrier benefits from strong demand for international travel.